Frequently asked questions about ordering shoelaces

We sell shoelaces for all types of footwear, including sneakers, boots, ankle boots and dress shoes. You can choose from different lengths, colours, materials and finishes. All shoelaces are available in the shop.

Yes. All shoelaces shown in our webshop are in stock and ready to ship. Unlike many other suppliers, we do not produce shoelaces to order. This allows us to ship immediately.

You can pay using iDEAL, iDEAL in3, Apple Pay, Google Pay, PayPal, credit card (Visa, Maestro and MasterCard), Bancontact and bank transfer. All available payment options are shown in the checkout.

All prices in our webshop are listed in euros (EUR). If you are paying from abroad, your bank or payment provider may apply an exchange rate automatically.

Orders are processed immediately. Changes or cancellations are therefore usually not possible. If you notice a mistake right away, please contact us as soon as possible.

In most cases this is not possible. However, if the shipment has not yet been registered with the carrier, we may be able to adjust the delivery address. Please contact us immediately.

Yes. You will automatically receive a digital invoice by email once your order has been shipped. You can also find your invoices in your account.

If you place your order on business days before 16:00, your shoelaces are usually shipped the same day. Orders placed after 16:00 or during the weekend are shipped on the next business day.

We ship worldwide. Delivery within the Netherlands and Belgium usually takes 1–2 business days. For destinations outside the Benelux, delivery typically takes 2–10 business days. Current delivery times per country can be found on the delivery page.

Shipping costs are calculated automatically at checkout based on the destination and shipping method. Orders over €50 are shipped free of charge.

If you choose a shipping method with tracking, you will receive a track & trace code by email. Envelope shipments without tracking cannot be tracked, but in practice they almost always arrive.

You will receive your tracking code by email as soon as the carrier scans the shipment.

Envelope shipments may experience delays. Please wait up to 14 days within the Netherlands and up to 30 days internationally. If your order has still not arrived after this period, please contact us.

Because delivery drivers do not always scan letterbox shipments at the door, an envelope may be marked as delivered automatically. In most cases it will still be delivered later the same day or the next business day. If nothing has arrived after 72 hours, please contact us with your order number.

Orders within the EU are free of customs charges. For orders outside the EU, import duties or VAT may be charged by local customs authorities. In practice, this rarely happens.

Yes. You can collect your order at our store in Apeldoorn. You will receive a notification once your shoelaces are ready for pickup.

Yes. Pickup is possible without an appointment during opening hours. For advice or larger orders, we recommend contacting us in advance.

Watermanstraat 66, 7324 AK Apeldoorn. Opening hours: Monday to Friday from 09:00 to 17:00.

You can pay by card or via a payment request. Cash is also accepted, preferably with the exact amount.

Shoelaces are packaged compactly so they usually fit through the letterbox. We ship without a packing slip; your invoice is sent digitally.

Yes. Shoelaces are always delivered as a set of two.

The correct length depends on the type of shoe and the number of eyelets. Use the shoelace length size chart as a guideline.

Sneakers are often paired with flat or oval shoelaces. Dress shoes and boots usually use round shoelaces. Each product page indicates which type of shoe the shoelaces are best suited for. Feel free to contact us if you are unsure.

Send us a photo of your shoes and let us know the look you are aiming for. We will give you targeted advice on colour and shoelace type.

Yes. We can customise aglets and offer various customisation options. For business enquiries such as custom shoelaces or special finishes, please visit the businesses page.

Yes. Based on photos, we can advise on the right shoelace length, type and colour.

Occasionally. Updates about events are shared via the website and our social channels.

Yes. Unused shoelaces can be returned within the legal return period. The return form can be found on the returns page. Return shipping costs are at your own expense.

Custom-made and personalised shoelaces cannot be returned.

Use the form on the returns page and follow the instructions.

Please contact us or use the return form on the returns page. We will advise you on the fastest solution.

After receiving and inspecting your return, the amount will be refunded to the original payment method within a few business days.

Yes. In case of a manufacturing defect, we will resolve this properly. Normal wear and tear is not covered by warranty.

Please contact us with your order number and include clear photos. We will provide an appropriate solution.

You can find these on the terms and conditions and privacy policy pages.

Our contact options are listed on the website. Always include your order number to speed up handling.